The office skills required to work in a medical or physician’s office are quite different from other clerical jobs. This comprehensive program is designed to teach students the information and skills necessary to gain employment in a medical office setting (e.g., physician’s office, dental office, therapy clinic, chiropractic clinic, etc.). Topics covered in this program include anatomy, medical terminology, medical office procedures, administrative support, and basic diagnostic coding using the ICD-10-CM classification system. In many offices, the MAA is the first person that patients come in contact with; therefore, students will learn interpersonal, communication, and customer service skills to help provide a positive experience for patients thus build and maintain a loyal patient base. Resume writing and interview techniques are also built into the course.
Entrance Requirements: Completion of a Medical Administrative Assistant Application, an unofficial copy of a High School diploma or equivalency (GED or HiSET), a copy of a valid driver’s license or government issued ID, and a copy of a social security card.
Materials Needed: Textbooks will be included in the cost of tuition. There are no additional materials needed for this program.
Clinical Information: There is no clinical required for this program.
Certification Information: Upon completion, students are urged to sit for the National Healthcareer Association’s (NHA) Certified Medical Administrative Assistant (CMAA) examination at an additional cost.
